PRIVACY POLICY

Effective Date: January 1, 2026

Last Updated: January 1, 2026

Introduction

Family First Home Health Care ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out contact forms or funding applications
  • Subscribe to our communications
  • Request information about our services
  • Communicate with us via email or other channels

This information may include:

  • Name and contact information (email, address)
  • Business information (company name, industry, revenue)
  • Financial information necessary for funding evaluation
  • Other information relevant to your funding inquiry

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

  • IP address and browser type
  • Pages visited and time spent on our site
  • Referring website addresses
  • Device information and operating system

How We Use Your Information

We use the information we collect to:

  • Evaluate and process funding applications
  • Communicate with you about our services
  • Respond to your inquiries and provide customer support
  • Send you marketing and promotional communications (with your consent)
  • Improve our website and services
  • Comply with legal obligations and prevent fraud

SMS & Text Message Communications

Important: If you opt in to receive SMS communications from Family First Home Health Care, the following terms apply:

By consenting to receive text messages, you agree to receive recurring marketing and promotional SMS/MMS messages from Family First Home Health Care, sent using an automated telephone dialing system (ATDS). These messages may include offers, updates, and information about our financial products and services.

Message Frequency: Message frequency varies. You may receive up to 4 messages per month.

Message and Data Rates: Message and data rates may apply based on your mobile carrier's plan.

Opt-Out: You may opt out at any time by replying STOP to any message. After opting out, you will receive one final confirmation message.

Help: Reply HELP for assistance or contact us at marion@familyfirsthomehealthcares.com.

Consent Not Required: Consent is NOT a condition of purchase or use of our services. You may still apply for funding and use our services without opting in to SMS communications.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., payment processors, marketing platforms), under strict confidentiality agreements.
  • Legal Requirements: When required by law, court order, or government regulation.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to the acquiring entity.
  • Consent: With your explicit consent for specific purposes.

Mobile Opt-In Data Protection: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal obligations.
  • Opt-Out: Opt out of marketing communications at any time.

To exercise these rights, please contact us at marion@familyfirsthomehealthcares.com.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences, though disabling cookies may limit certain website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Family First Home Health Care
2912 Berwick Ln
Gastonia, NC 28054
Email: marion@familyfirsthomehealthcares.com